Support
Find answers to common questions, or get in touch with our support team.
Getting started
What is Tributes Portal?
Creating your first memorial
Sharing your memorial with family
Memorial settings overview
Finding a memorial
Creating a memorial
Adding a portrait and photos
Writing the biography
How is the memorial's timeline created?
Setting service details
Creating a memorial from outside Nigeria
Tributes & candles
How to leave a tribute
Lighting a candle
Uploading tribute photos
Moderating tributes
Privacy & sharing
Privacy settings explained
Password-protected memorials
Sharing via WhatsApp
Who can view a memorial
What's the "Related family" link?
Account
Creating an account
Signing in with a code
Managing your memorials
Deleting an account
Getting notified about tributes and candles
Sending an update to people who've shown interest
Troubleshooting
Can't upload a photo?
Memorial link not working
Code not arriving
Reporting a problem
My draft disappeared
Why am I asked to verify I'm human?
I had a memorial on the old site — where did it go?
Suggesting an improvement
Still need help?
Our support team usually responds within a few hours.